Learn more about our return process and policy!
All online returns using our return portal to receive a return label will be subject to a return fee of GBP £9. The return fee will be deducted from the amount of your refund. Returns are eligible within 14 days; the return eligibility date will star
Gift/Bundle/BOGO/2+1 with Purchase. If you are returning an order that includes a gift/bundle/BOGO please include the gift item with your return. If you are returning one of the paid items from a "2+1" promotion, the free item may need to be returned
In order to make ordering and returns processes as sustainable as possible, we unfortunately have to limit free returns. This is because every parcel also has a considerable impact on transport, the environment and the climate. All transport routes l
Please visit/click our return portal (link below). Return portal: https://www.royalmail.com/track-my-return#/details/5652
Please make sure that you enter your correct email address, full name, and home address in the specified fields. If you are unable to create a return label via the return portal, please contact our customer service team. UK Return portal:. https://ww
Please make sure that you use the e-mail address with which you placed the order with us and the delivery number/order number/reference number (e.g. UK12345, DE12345, or IN12345) that you received from us. You will find this number on the invoice, de
If you wish to exchange a product for an order, please contact our customer service at [email protected].
Unfortunately, we are not able to arrange a return package pickup.
Items received between 11/01 (November 1st) and 12/23 (December 23rd) may be returned until 01/15 the following year, subject to our other return guidelines.
All online returns using our return portal to receive a return label will be subject to a return fee of £9. The return fee will be deducted from the amount of your refund. After we receive the return, it will be inspected:. If the return is approved
Once the returned product has been inspected and accepted, a refund will be issued within 14 business days in the form of the original payment method the customer used for the purchase and you will be notified by email. Please note that depending on
Please note the following:. - Whether your order has a gift/ bundle/ "BOGO" promotion and whether you have returned it. If an order includes a gift or bundled items, it should be returned with the order or your refund will be adjusted to deduct the r
Returns are eligible if initiated and posted at any local postal office after 14 days of the customer’s receipt of the original order. Returns initiated later than the given time are only eligible for a store credit. Not accepted returns will be sent
If you used our return label, please contact us at [email protected] and send us the return proof/ return bill with the return tracking number. Please note: We need a completed and signed sender's declaration so that we can start an investig