How long does it take until I receive my refund?Updated 3 hours ago

All online returns using our return portal to receive a return label will be subject to a return fee of £9. The return fee will be deducted from the amount of your refund. 

After we receive the return, it will be inspected:

If the return is approved for a refund, we will debit the amount on the same business day and credit the customer's account within 14 business days (this may vary depending on the banking institution).

If the return is not approved, the products will be returned to the customer. 

Until the delivery to our warehouse, the parcel remains under the customer’s responsibility. Please keep proof of postage. 

Please read our return policy.

 If the inspection and refund process of your return takes longer than 14 business days, please contact our Customer Support team by email, [email protected]