Delivery
Learn how to place, track and return your orders at GOBI Cashmere!
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Orders
Learn how to place, track and return your orders at GOBI Cashmere!
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How do I place an order?
The following are the steps for online orders;. Be sure to carefully review all information before you submit the order, as we are unable to modify your order. You’ll receive a confirmation email shortly after placing your order.
How can I cancel my order?
Please contact our customer support by email at [email protected] to cancel your order. We will forward your request to our logistics partner, however, please understand that your request could be denied if your order is already processed fo
Can I modify/change my order after it has been placed?
It is possible to cancel the order before it is fulfilled so that you can place a new order. But unfortunately, we are not able to modify an order once it is placed.Therefore, we kindly ask you to contact us at [email protected] immediately
Duplicated orders
Please contact our customer support at [email protected] to cancel your order and please note that once the order is fulfilled and dispatched we are unable to cancel the order. However, you can refuse the delivery or return the order with he