Learn how to place, track and return your orders at GOBI Cashmere!
Outside the UK. For orders outside of the UK, the customer must pay customs charges before the shipment is delivered. The quoted final prices will not include VAT or GST. The charges might include import duties, import VAT, customs clearance charges,
All our orders are fulfilled and shipped within 2 working days from the warehouse of our 3PL partner, Tarlu C/O Tarlu Fulfillment Factory road, Unit-17A Factory Road, Poole, Dorset United Kingdom BH16 5SH, and handed over to our logistics partners. W
We ship the parcel with invoice and return slip. We also send the invoice and return information within the confirmation email after the order placement. If you are not able to find the confirmation email of your order, please contact our customer su
Outside the UK. For orders outside of the UK, the customer must pay customs charges before the shipment is delivered. The quoted final prices will not include VAT or GST. The charges might include import duties, import VAT, customs clearance charges,
Unfortunately, we only ship orders to one shipping address at a time. If you would like us to send your items to different addresses, please place a separate order for each address.
Unfortunately, we are not able to modify an order/ address once it is placed. Please place a new order with the correct address. We kindly ask you to contact us by email at [email protected] if you want to cancel your order. We can try and
Once your order is packed and dispatched, you will receive a shipment notification by email. This email will include the tracking number, which you can use on the corresponding tracking websites that you have chosen as a carrier to track the delivery
If the delivery is taking longer than the maximum delivery period or if the tracking information shows that your parcel was delivered but you have not received it, please contact our Customer Service team at [email protected]. We will contac
We deeply apologize if this happened. Please contact our Customer Service team via email within 2 business days ([email protected]) and send the photos of the product and the label. We will help you further.
Lost Parcel