Delivery

Learn how to place, track and return your orders at GOBI Cashmere!

Tracking and delivery status

Once your order is packed and dispatched, you will receive a shipment notification by email. This email will include the tracking number, which you can use on the corresponding tracking websites that you have chosen as a carrier to track the delivery

Do I need to pay taxes and customs charges?

If you are ordering from within the United Kingdom, there will be no additional fees other than the shipping cost.

What countries does GOBI Cashmere deliver?

We partner with DHL for all our deliveries usually throughout the world. However, due to the COVID-19 pandemic, there are delays and restrictions for some countries. Please click here to read more about the DHL international parcel services and deliv

What documents will be included in the shipment?

We ship the parcel with an invoice and return slip. We also send the invoice and return information within the confirmation email after the order placement. If you are not able to find the confirmation email of your order, please contact our customer

What should I do if I received a wrong product?

We deeply apologize if this happened. Please contact our Customer Service team via email ([email protected]) and send the photos of the product and the label. We will help you further.

What should I do if my order has not been delivered?

If the delivery is taking longer than the maximum delivery period or if the tracking information shows that your parcel was delivered but you have not received it, please contact our Customer Service team.We will contact DHL and submit a formal inves

Is multiple address delivery possible?

Unfortunately, we only ship orders to one shipping address at a time. If you would like us to send your items to different addresses, please place a separate order for each address.

Can I change the delivery address?

If you gave an incorrect shipping address, unfortunately it's not possible to edit the address. Thus, we recommend you to contact us to cancel your order. If your order is not fulfilled yet, we are able to cancel it, so that you can place a new or

What should I do if an item is missing from my order or I received a damaged item?

If your item is lost in transit, or if you receive an item that is damaged, defective, or incorrect, please contact our customer support team within 5 days

What happens if the courier is unable to deliver or if I am not home?

Depending on your location and local courier service, the courier will pass by up to three times at your delivery address or the package will be delivered to the nearest post office/collection point. If your package is delivered to a post office or c