I cannot create a return label using your portalUpdated 2 years ago

Please make sure that you use the e-mail address with which you placed the order with us and the delivery number/order number/reference number (e.g. UK12345, DE12345, or IN12345) that you received from us. You will find this number on the invoice, delivery note as well as on shipping label.
If you are still not able to create a return label, please contact our Customer Service team.