Reach out to us for more information at 
support-4@gobicashmere.com
Please note that due to the Holidays, there will be delays to replies and your inquiries.

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Return Portal

Cashmere Care

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GOBI Cashmere UK

<p><span style="font-size: 14px;">If you wish to exchange a product for an order, please contact our customer service at <a href="https://gobicashmereuk.gorgias.help/en-US" rel="noopener noreferrer">support-4@gobicashmere.com</a>.</span></p>

If you wish to exchange a product for an order, please contact our customer service at support-4@gobicashmere.com.

Do you have an exchange service?

Orders

Return & Refunds

Where can I find out more about GOBI Cashmere?

What brands does GOBI Cashmere have?

GOBI Cashmere terms & conditions

What is Mongolian cashmere?

Where can I buy GOBI Cashmere products?

Why is the cashmere better than other fabrics?

Product sustainability

Is your cashmere ethically sourced?

About us

How do I place an order?

How can I cancel my order?

Can I modify/change my order after it has been placed?

Duplicated orders

What countries does GOBI Cashmere deliver?

Delivery timings, methods and costs

What documents will be included in the shipment?

Do I need to pay taxes and customs charges?

Is multiple address delivery possible?

Can I change the delivery address?

Where is my order?

What should I do if my order has not been delivered?

What should I do if I received a wrong product?

Lost, Damaged or Incorrect Items

Delivery

Return policy

What is the Gift/Bundle return policy?

Why is there no free return?

How can I use the return portal?

I cannot create a return label using your portal

Do you book a home collection for returns?

Holiday Returns

How long does it take until I receive my refund?

How will I know you have refunded me?

My refund was incomplete

My return period is exceeded

My return is lost

Which payment methods do you accept?

Why are your prices increased?

Do you offer price adjustments?

Reward program - How can I use loyalty points?

Reward program -How does the friend referral for rewards program work?

Reward program - How can I earn points for reviews?

Why was a gift/bundle item not included in the shipment?

Do you have a gift wrap service?

What is your gift policy?

Payment/price, promos/gift/discount/ loyalty points

How can I subscribe/unsubscribe to your Newsletter/ SMS?

What emails should I expect after placing an order?

What should I do if I haven't received or deleted my order or shipping confirmation email?

I can’t find/download my invoice

Is shopping on gobicashmere.com safe?

What to do if the website does not work properly?

I cannot place an order

How to sign up on your website?

I can't log in to my account

Sizing guide

What is Pantone colour system?

What are organic colours?

What materials are used to make your products?

What materials are used to make your trainers?

About ply and gauge (gg)

Certification - OEKO-TEX STANDARD 100 for 100% cashmere yarns

Certification - OEKO-TEX Standard 100 Certificate for textile articles

When will you restock your products? How do I know if the item is in stock?

I want to complaint about a faulty product

Can cashmere get static?

Why is cashmere itchy and doesn’t feel soft?

Why cashmere smells?

Storing

Washing

About pilling

Ironing

Sewn, knitted, woven

Cashmere Trainers

My cashmere lost form/shrunk/is baggy.

Cashmere socks have holes

Cashmere infested with moths

Products

Do you have an exchange service?Updated 3 hours ago