Return

Learn more about our return process and policy!

Return policy

Notice: The return process may be extended due to the Covid-19 situation and during Holiday Period (starting from November thru January). In case of a return process delay, contact us for further information during this period.

Return Eligibility

Products must be returned undamaged in it's original condition and packaging. Must include a tag. If the goods are returned worn, damaged, or used, a refund cannot be issued. The products that are tried on without any damages are eligible for return.

Return Process

Please visit/click our return portal (link below). Return portal: https://www.royalmail.com/track-my-return#/details/5652

Holiday Returns

Items received between 11/01 (November 1st) and 12/23 (December 23rd) may be returned until 01/15 the following year, subject to our other return guidelines.

I cannot create a return label using your portal

Please make sure that you use the e-mail address with which you placed the order with us and the delivery number/order number/reference number (e.g. UK12345, DE12345, or IN12345) that you received from us. You will find this number on the invoice, de

Refunds

Once the returned product is inspected and accepted, the refund will be issued in the form of the original payment method customer has used to proceed the purchase (Shipping excluded).

How will I know you have refunded me?

After we receive your items, we'll send you a refund to your original payment method within 3 business days. You'll get a confirmation mail too, so keep an eye on your inbox or the spam box.Please Note: The purchase value for partial return is requir

Exchanges/Defective merchandise

We do not offer direct exchanges for prices or item exchanges. To exchange an item for a new size or colour you must place a return for the unwanted item(s) and place a new order for the desired item(s). Your returned item will be processed and refun

What is the Gift/Bundle return policy?

If an order includes a gift or bundled items, it should be returned with the order or your refund will be adjusted to deduct the retail value of the gift.Please click here to read our Gift Policy

Lost Parcel

If the parcel is lost during transportation, Gobi Cashmere Customer Support Team will conduct an investigation process with the assigned shipping carrier.