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GOBI Cashmere UK

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If you need your order or shipping confirmation email again, please contact us at support-4@gobicashmere.com and our customer service team will resend your requested information.

What should I do if I haven't received or deleted my order or shipping confirmation email?

Orders

Is shopping on gobicashmere.com safe?

What brands does GOBI Cashmere have?

What to do if the website does not work properly?

Where can I find out more about GOBI Cashmere?

How can I subscribe/unsubscribe to your Newsletter?

What is the GOBI Cashmere privacy policy?

About us

What emails should I expect after placing an order?

I cannot place an order

How do I use a discount code?

How do I place an order?

How can I cancel my order?

Duplicated orders

Can I modify/change my order after it has been placed?

Which payment methods do you accept?

Are the prices the same online and in store?

Tracking and delivery status

Do I need to pay taxes and customs charges?

What countries does GOBI Cashmere deliver?

What documents will be included in the shipment?

What should I do if I received a wrong product?

What should I do if my order has not been delivered?

Is multiple address delivery possible?

Can I change the delivery address?

What should I do if an item is missing from my order or I received a damaged item?

What happens if the courier is unable to deliver or if I am not home?

Delivery

Return policy

Return Eligibility

Return Process

Holiday Returns

I cannot create a return label using your portal

Refunds

How will I know you have refunded me?

Exchanges/Defective merchandise

What is the Gift/Bundle return policy?

Lost Parcel

Return

Sizing guide

What is Mongolian cashmere?

Why is the cashmere better than other fabrics?

When will you restock your products? Can you notify me if a product is available again?

Where can I buy GOBI Cashmere products?

Product sustainability

Is your cashmere ethically sourced?

How do I know if the item is in stock?

Colours

What materials are used to make your products?

Storing

Washing

Pilling

Ironing

Products

If you need your order or shipping confirmation email again, please contact us at support-4@gobicashmere.com and our customer service team will resend your requested information. 

What should I do if I haven't received or deleted my order or shipping confirmation email?Updated 10 months ago

If you need your order or shipping confirmation email again, please contact us at [email protected] and our customer service team will resend your requested information.